How can we help?

Questions about your account, subscription or the editor? We typically respond within 1 business day.

Email support

Send us an email for questions about your account, subscription or a technical issue. We respond within 1 business day.

info@canvafilo.com
Subscription & billing

Questions about your subscription, invoice or cancellation? Include your email address and order number for faster handling.

billing@canvafilo.com
Bugs & feedback

Found a bug or have an idea for a new feature? We read all feedback and add the best suggestions to our roadmap.

feedback@canvafilo.com
Business partnerships

Interested in a partnership, white label or bulk licenses? Get in touch to set up a conversation.

partners@canvafilo.com
Quick answers

Frequently asked questions

How do I cancel my subscription?

Sign in, go to your account settings and choose "Cancel subscription". Your Pro access remains active until the end of the paid period.

Can I request an invoice?

Invoices are automatically sent after each payment to your account email address. Teams customers can request an invoice on company name via billing@canvafilo.com.

I forgot my password.

Go to the sign in page and click "Forgot password". You'll receive a reset link by email.

Can I switch from monthly to yearly?

Yes. Send an email to info@canvafilo.com and we'll handle the switch manually, including a refund for the remaining monthly amount.